Coping with Difficult Behaviors
Through the use of self-assessments, strategy planning exercises and case studies, participants will learn to identify and use strategies to overcome or better cope with difficult behaviors in the workplace.
- Analysis of Ineffective Reactions to Difficult Behaviors
- Methods for Determining Which Behaviors to Address and Which to Ignore
- Strategies for Interacting More Effectively with People Who Consistently Exhibit Difficult Behaviors
- Practice Responding Neutrally to Difficult Behaviors
- Incivility at Work
- Reactions to Difficult Behavior – discussion of self-test results
- Detachment
- Developing a Plan of Consistent, Appropriate Responses
- Specific Strategies for Coping with Difficult Behaviors – strategy planning exercises
This eight-hour program is targeted for all professionals in an organization, and can be tailored specifically for those with supervisory responsibility.
We can tailor this program and deliver it on-site for your employees and leaders.
Facilitator
Deborah Easton
С»ÆƬÊÓƵ facilitator Deborah Easton has been a communications coach for 30 years, and provides audiences with practical and effective advice for communicating with colleagues, customers and direct reports.
"Deborah was great and had a great way to explain and facilitate this."
Jessica Shutty, Community Relations Specialist,
Northeast Ohio Regional Sewer District